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Acceptable Use Policy

Effective Date: March 4, 2026Last Updated: March 4, 2026

1. Purpose

This Acceptable Use Policy (“AUP”) governs your use of the Autobillr platform operated by NeoForge Labs Limited. This AUP is incorporated into and forms part of our Terms of Service.

Autobillr provides powerful tools for automated communication with your Clients, including AI-generated chase messages sent via email, SMS, and WhatsApp. These capabilities come with responsibilities. This AUP exists to ensure that all users employ these tools ethically, legally, and in a manner that maintains the reputation and deliverability of the platform for all users.

2. General Principles

You must use Autobillr:

  • Only for legitimate business purposes related to invoicing and payment collection for goods and services you have actually provided.
  • In compliance with all applicable laws and regulations in both your jurisdiction and the jurisdictions where your Clients are located.
  • In a manner that respects the rights and dignity of your Clients and Invoice Recipients.
  • Honestly and in good faith.

3. Invoicing Standards

3.1 Permitted Use

You may use Autobillr to create and send invoices for: (a) goods and services you have legitimately provided; (b) milestone or progress billing for ongoing engagements; (c) recurring charges for ongoing services with established agreements; and (d) late fees only where established in a written contract and permitted by applicable law.

3.2 Prohibited Invoicing Practices

You must not use Autobillr to:

  • Issue invoices for goods or services not provided or not agreed upon.
  • Inflate invoice amounts beyond what was agreed or contracted.
  • Create fake or fictitious invoices for any purpose, including tax fraud, money laundering, or wire fraud.
  • Send invoices to individuals or businesses with whom you have no legitimate business relationship.
  • Disguise marketing, sales, or solicitation as invoices.
  • Issue duplicate invoices for the same goods or services to obtain double payment.

4. Chase Automation Standards

4.1 Responsible Use

When you enable Chase Automation, you represent and warrant that each invoice subject to Chase Automation is for goods or services genuinely provided, the payment terms are accurate, Client contact information is current, and you have not received a legitimate dispute notice without taking appropriate action.

4.2 Prohibited Chase Practices

You must not use Chase Automation to:

  • Harass, threaten, intimidate, or coerce any person.
  • Continue chasing a legitimately disputed invoice without first attempting to resolve the dispute.
  • Contact individuals who have explicitly told you to stop contacting them.
  • Send chase communications outside of reasonable business hours in the Client's timezone.
  • Use the Service as a debt collection tool after formal referral to a debt collection agency or legal proceedings.
  • Send chase communications for invoices you know have been paid.
  • Modify AI-generated messages to include threatening, abusive, defamatory, misleading, or illegal content.

4.3 SMS and WhatsApp Specific Rules

For SMS and WhatsApp communications, you must ensure appropriate consent, honour do-not-call registries and opt-out requests, and use these channels only for legitimate payment follow-up — not marketing or promotional content.

5. Contract and Data Upload Standards

When uploading contracts, you represent that you have the right to share them with Autobillr and that they do not contain information you are prohibited from sharing. When entering Client data, you must have a legitimate business relationship and keep information accurate.

6. Platform Integrity

You must not:

  • Attempt to access accounts, data, or systems that do not belong to you.
  • Send malware, viruses, or harmful code through the Service.
  • Disrupt or interfere with the Service, including through denial-of-service attacks or exploitation of vulnerabilities.
  • Scrape or crawl the Service except through the published API.
  • Create multiple accounts to circumvent usage limits or enforcement.
  • Impersonate another person or entity.

7. API and SDK Use

If you access the Service via the API or SDK, you must comply with rate limits and usage guidelines, not use the API to build a competing service, secure your API keys, and not exceed your tier's usage limits.

8. Communication Content Standards

All communications sent through the Service must not contain: threats of violence, defamatory statements, discriminatory language, sexual or obscene content, knowingly false statements, impersonation of legal authorities, or phishing links and malware.

9. Enforcement

We reserve the right to: issue warnings, suspend features or accounts, permanently terminate accounts, remove violating Content, or report violations to authorities. We will generally provide notice and opportunity to remedy before taking severe action. Appeals can be made to abuse@autobillr.dev within 14 days.

10. Changes to This Policy

We may update this AUP from time to time. Material changes will be notified via email or through the Service.

11. Contact

For questions about this Acceptable Use Policy: abuse@autobillr.dev

By using Autobillr, you agree to comply with this Acceptable Use Policy.